In today’s technology world, home security cameras like Arlo have become an essential part of our lives. These cameras offer peace of mind by allowing you to monitor your property remotely. However, like any other technology, Arlo cameras can sometimes experience login issues that can be frustrating to deal with. In this guide, we’ll break down common Arlo camera login problems and provide simple solutions to get you back on track.
Understanding the Basics
Now, let’s tackle some common Arlo camera login issues and their solutions.
- Forgot Arlo Login Credentials
Issue: You can’t remember your Arlo username or password.
Username: If you’ve forgotten your username, check your email inbox for the confirmation email from Arlo when you created your account. Your username is usually mentioned there.
Password: If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the prompts to reset your password. You’ll receive an email with instructions on how to create a new password.
- Arlo Account Locked
Issue: Your my Arlo account might get locked after multiple failed login attempts.
Wait a while: Arlo accounts typically unlock automatically after a certain period (usually 30 minutes to an hour). Avoid making multiple unsuccessful login attempts during this time.
- Network Connection Problems
Issue: Your Arlo camera system or your mobile device is not connected to the internet.
Check Wi-Fi: Ensure that your mobile device and Arlo base station (if you have one) are connected to a working Wi-Fi network. Weak or no internet connection can prevent you from accessing your cameras.
Restart Router: If your internet connection is down, restart your router to see if that resolves the issue.
- Arlo Mobile App Issues
Issue: You can’t log in to your Arlo account using the mobile app.
Update App: Make sure you’re using the latest version of the Arlo mobile app. Outdated apps can sometimes cause login problems. Go to your device’s app store (Google Play Store for Android or Apple App Store for iOS) to check for updates.
Clear App Cache: If the app is still not working, try clearing its cache in your device’s settings. This can resolve performance issues.
Reinstall App: If clearing the cache doesn’t work, uninstall the Arlo app and reinstall it. This often fixes any underlying software problems.
- Arlo Base Station Issues
Issue: If you have an Arlo base station, it might experience connectivity problems.
Check Base Station Connection: Ensure that your Arlo base station is connected to your router properly. All lights on the base station should be green or solid.
Reboot Base Station: If there are issues with the base station, try rebooting it by unplugging it from the power source, waiting a few seconds, and plugging it back in.
Factory Reset: As a last resort, you can perform a factory reset on the base station, but be aware that this will erase all settings. Follow the instructions in the user manual for your specific base station model.
- Arlo Camera Syncing Problems
Issue: You’re unable to sync your Arlo camera with the base station.
Proximity: Ensure that the camera is within a reasonable distance from the base station during the initial sync. Most cameras need to be within 10 feet (3 meters) for a successful sync.
Check Batteries: If you’re using wire-free Arlo cameras, check the battery levels. Low batteries can cause syncing issues.
Press Sync Button: Follow the instructions in your camera’s user manual to press the sync button on the camera and the base station simultaneously.
Arlo camera login issues can be frustrating, but most problems have simple solutions. By following the troubleshooting steps outlined above, you should be able to resolve the majority of login problems you encounter. If you liked reading this post, then do no hesitate to give a word of appriciation in the comment box.