Hi everyone! Today we’ll talk about why Oki-Toki is the best cloud platform for call centers. We’ll explain everything in simple language, without idealized phrases and complex technical terms. Let’s get started!
Introduction to Oki-Toki
Let’s start with the basics. Oki-Toki is a cloud contact center solution that allows you to create and manage call centers with minimal cost and effort. Forget about bulky equipment and wires. Everything works over the internet, making setup and use as simple as possible.
Virtual PBX
The first feature is the virtual PBX. This means you don’t need to install physical phone stations. Everything works through your browser. A virtual PBX allows you to easily add new operators, configure call routing, and manage the entire phone system online. No extra hassle – everything is intuitive.
IVR (Interactive Voice Response)
Interactive Voice Response (IVR) is a real find for call centers. Clients call in, and the IVR helps them choose the right specialist or department by pressing a few buttons on their phone. Clients are happy, operators aren’t overloaded – it’s the perfect balance.
Call Recording and Transcription
All calls in Oki-Toki are recorded and stored. This is very convenient for training new employees and resolving disputes. You can listen to any conversation at any time, and the transcription helps quickly understand what was discussed. No more “I didn’t say that!” because everything is recorded.
Call Log and Reports
All call information is stored in the log. Who called, when, how long the conversation lasted – all of this can be viewed in the report. Want to export data or listen to a specific conversation? No problem, it’s all available with a few clicks. This helps keep everything under control and quickly find the needed information.
Omnichannel Communication
Modern clients want to communicate not only by phone. Email, messengers, chat on the website – all this can be connected to Oki-Toki. Clients choose the method that’s convenient for them, and you see the entire interaction history in one place. This is convenient for both clients and operators.
Voice Mailings
Need to quickly inform clients about a new promotion or remind them of an appointment? Oki-Toki allows you to send voice messages. Record a message, and the system will send it out automatically. You can use either synthesized robot messages or ones recorded by a voice-over artist.
Callback
If a client couldn’t get through, the Callback system will automatically call them back. You can set how many times and at what intervals the system should call back. Clients will appreciate not being forgotten, and you won’t miss any important calls.
CRM Integration
Oki-Toki easily integrates with your CRM system. If you already have a CRM, Oki-Toki will work seamlessly with it. And if not, you can use the built-in CRM. This helps better manage your client database, track important data, and interact with clients.
Customization and Reports
In Oki-Toki, you can customize the system for any task. Want the system to work exactly the way you need it? Customize it to your liking. Reports help you see the whole picture: how many calls, how many processed requests, how many lost clients, and so on. This is truly convenient and showcases the cloud call center benefits.
Automation of Routine Tasks
Automation is our everything. With Oki-Toki, you can automate many processes. Automatic voice messages, reminders to clients, and even call-backs – all of this frees up operators’ time for more important tasks.
Load Management
The Oki-Toki system helps efficiently distribute calls among operators. You can set priorities, create groups, and distribute calls so that clients don’t wait long on the line. If there aren’t enough operators, the system will balance the load itself, showing the efficiency of VoIP cloud-based call center solutions.
Support and Training
We understand that a new system is always stressful. That’s why we have simple registration, training for employees, and constant technical support. We’re always ready to help and answer all questions.
Notifications and Alerts
Through Oki-Toki, you can send notifications to clients via email and SMS. Changed the work schedule? Need to remind about a consultation? All of this can be done through our system. This way, you’ll always stay connected with clients and they’ll be informed of all changes.
Powerful Analytics Tools
Oki-Toki provides powerful analytics tools. You can track and improve the performance of your call center. Call statistics, operator efficiency, line load – all of this is available in real-time, making it an advanced cloud call center solutions.
Flexibility and Scalability
Today you have 10 operators, tomorrow – 100. Oki-Toki easily scales to meet any needs. You can add new operators and customize the system to suit your requirements without any extra hassle. This makes it an ideal cloud call center software for SMBs.
Simplicity and Convenience
Our goal is to make IT center management in call centers as simple and convenient as possible. No complex settings or confusing interfaces. Everything is intuitive and accessible even for those who are far from IT.
Data Security
We know how important data security is. In Oki-Toki, all data is securely protected and stored according to modern security standards. Your data is under reliable protection, demonstrating the reliability of cloud call center providers.
Omnichannel: All Communication Channels in One Place
Modern clients want to communicate in the way that’s convenient for them. Calls, messengers, email – all this can be combined in Oki-Toki. Your operators will see the entire communication history regardless of the channel used. It’s convenient and fast.
Full Control and Management
Oki-Toki allows you to fully control and manage your call center. From call distribution to tracking operator efficiency – all the tools are at your fingertips. Managing a call center has never been so simple and effective.
Conclusion
This is why Oki-Toki is the best cloud platform for call centers. We strive to make your work simpler and more efficient. Try it and see for yourself!
