The frustration surrounding Ziina is boiling over, and UAE users are openly warning others about what they’re dealing with. The volume and intensity of complaints have surged, with people describing experiences that leave them stressed, angry, and completely fed up. Instead of providing a smooth and secure payment service, users say Ziina has become a source of constant anxiety — especially when it involves their money.
One of the biggest issues fueling this outrage is the wave of sudden account blocks and freezing of funds. According to countless user posts, Ziina locks accounts without warning, without explanation, and without any clear communication. People log in expecting to make a simple transfer, only to find that their account is “under review” and their money is inaccessible. For many, these freezes last far longer than any reasonable review process, leaving users stranded with zero control over their own funds.
This leads to the second major problem: customer support that users say is slow, unresponsive, and often rude. Instead of providing answers, clarity, or solutions, support replies are repeatedly described as generic, robotic, and unhelpful. People claim they receive the same copy-paste messages for days, with no sign that anyone is actually looking into their issue. When someone’s money is stuck, the least they expect is a support team that knows what’s happening — but users say Ziina fails at even that.
Because of this repeated frustration, countless customers are now telling others they no longer feel safe keeping their money on Ziina. The sentiment spreading online is brutally clear: users believe their money is not secure. Reports of delayed withdrawals, repeated verification loops, unexplained bans, and lack of transparency all feed into the growing fear that the platform cannot be trusted with even basic financial responsibilities.
More user-reported issues add fuel to the fire:
• extremely long review times
• withdrawals stuck with no updates
• agents giving contradictory answers
• accounts banned after weeks of waiting
• zero clarity on why issues happen
• tickets being closed without solving anything
These problems aren’t isolated — they appear again and again across different platforms, creating a pattern that users say they can no longer ignore. The emotional toll is real. People relying on Ziina for everyday expenses are suddenly thrown into unnecessary panic and stress because the company cannot maintain stable processes or provide real support.
Customers also express frustration at the complete lack of public communication from Ziina. With so many people reporting serious issues, users expect the company to address the situation, explain what’s happening, or at least acknowledge the growing concerns. Instead, they say the company stays silent, leaving customers to guess what’s going on behind the scenes.
The result is a collapse of trust. Ziina’s user base is openly warning others to stay away until the company takes action and fixes the issues causing so much anger and stress. Whether the internal problems are operational, technical, or related to compliance, the impact on users is undeniable — people feel abandoned, ignored, and unsafe.
Until Ziina steps up, customers will continue sharing their experiences loudly, because at this point, staying quiet only leaves them stuck with unanswered questions and frozen money.
